Returns & Refunds Policy

Last updated: 25 October 2026

At Cast & Co., we want you to be happy with your purchase. We take care to prepare and package our moulds, paint kits and other products so they reach you in good condition. If something goes wrong with your order or you wish to return a product, please read our Returns & Refunds Policy below.

This policy applies to purchases made through the Cast & Co. website, with delivery or collection in Malta.

1. Returns

If you change your mind about an online purchase, you may have the right to return the product within 14 days of receiving it, in accordance with applicable Maltese and European Union consumer protection legislation.

To request a return, please email us at castandco.malta@gmail.com, providing your order number, the product you wish to return and the reason for your request.

Products should be handled with reasonable care and returned securely packaged, together with any included accessories and components.

Where a customer exercises a legal right of withdrawal, they may be responsible for the direct cost of returning the goods if this was properly communicated before the purchase and applicable law permits it.

The right of withdrawal is subject to the exceptions established by applicable law. Nothing in this policy limits your statutory consumer rights.

2. Products That Cannot Be Returned

Certain products may be excluded from the right of withdrawal where a specific legal exception applies. This may include goods made to the customer's specifications or clearly personalised products.

Opening a product's packaging does not automatically remove your right to return it. However, where permitted by law, Cast & Co. may be entitled to claim compensation for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

For paint kits and moulds, eligibility for return will depend on the circumstances, the condition of the goods and any applicable legal exceptions.

If you are unsure whether your purchase qualifies for a return, please contact us at castandco.malta@gmail.com before sending the product back.

3. Damaged, Faulty or Incorrect Products

We take care to ensure that orders are prepared correctly. However, if your order arrives damaged, contains a faulty product or is different from the item you ordered, please contact us as soon as reasonably possible.

To help us resolve the issue, please provide:

• Your order number.
• A description of the problem.
• Photographs of the damaged, faulty or incorrect product, where applicable.

You can contact us at castandco.malta@gmail.com.

We will review your request and explain the appropriate next steps. Depending on the circumstances and applicable consumer protection legislation, you may be entitled to a replacement, repair, price reduction or refund.

You will not be required to give up your statutory consumer rights because you did not report an issue within an additional timeframe imposed by this policy.

4. Refunds

Once a return has been approved and the applicable legal requirements have been met, Cast & Co. will process any refund due.

Refunds will generally be issued using the original payment method where applicable. For orders paid by cash on delivery, we will contact you to arrange an appropriate refund method.

Where a refund is legally due, it will be processed within the applicable legal timeframe. For eligible online withdrawal requests, refunds are generally due within 14 days of the date we are informed of your decision to withdraw. We may be entitled to withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Standard delivery charges will be refunded where required by law. Additional charges for a more expensive delivery option may not be refundable where the law permits this.

If a refund is delayed or you have any questions about its status, please email castandco.malta@gmail.com.

5. Order Cancellations

If you wish to cancel an order before it has been dispatched or prepared for collection, please contact us as soon as possible at castandco.malta@gmail.com.

We will do our best to accommodate your request. However, cancellation may not always be possible once an order has been dispatched or prepared.

This does not affect any statutory right you may have to withdraw from an online purchase within the applicable legal timeframe.

For personalised or made-to-order products, cancellation and withdrawal rights will be assessed in accordance with applicable consumer protection legislation.

6. Exchanges

If you would like to exchange a product for another item, please contact us at castandco.malta@gmail.com.

Exchanges are subject to product availability and agreement on the arrangements. Any additional costs will be communicated before the exchange is confirmed.

An exchange policy does not replace or restrict any legal rights you may have in relation to faulty, damaged or incorrectly supplied goods.

7. Return Procedure

All returns should be arranged with Cast & Co. before the product is sent back.

To start the process:

1. Email castandco.malta@gmail.com with your order number and details of your request.
2. Explain whether the return is due to a change of mind, damage, a fault or an incorrect product.
3. Wait for our return instructions.
4. Package the product securely and return it using the agreed arrangements.

Please do not send products to an unconfirmed address.

Where the return relates to faulty, damaged or incorrectly supplied goods, we will explain the arrangements in accordance with your legal rights.

8. Delivery and Collection Orders

This policy applies to orders delivered to customers and orders collected in person.

For orders that have not yet been delivered or collected, please contact us as soon as possible if you wish to cancel or amend your order.

For eligible online purchases, the applicable withdrawal period generally begins when you, or a person designated by you other than the carrier, acquire physical possession of the goods.

Collection arrangements do not remove any consumer rights that apply to an online purchase.

9. Customer Responsibilities

When requesting a return, please provide accurate order information and package any returned goods securely.

Customers should follow the return instructions provided by Cast & Co. and retain proof of postage or return where applicable.

These requirements are intended to help us process requests efficiently and do not limit any rights granted by applicable consumer protection legislation.

10. Contact Information

If you have any questions about our Returns & Refunds Policy, wish to request a return or need assistance with an order, please contact us using the details below.

Business name: Cast & Co.
Email: castandco.malta@gmail.com
Location: Malta

We aim to respond to customer enquiries as promptly as possible and to resolve issues fairly.

11. Consumer Rights

This policy is governed by applicable Maltese and European Union consumer protection legislation.

Nothing in this policy excludes, restricts or replaces any statutory rights that consumers may have, including rights relating to faulty or non-conforming goods, refunds, repairs, replacements and withdrawal from eligible online purchases.

Where this policy differs from a mandatory legal requirement, the applicable legal requirement will prevail.